The Public Technology Institute (PTI) has recently published their 2011-2012 Technology Solution Awards and two awards went to the City and County of Denver as a direct result of Zia’s work with them.
The “Denver 311” mobile application was awarded a “Significant Achievement Award” from PTI. Denver’s 311 service allows citizens to report non-emergency items such as graffiti, barking dogs, or pot holes. Working closely with the Technology Services Group at the City of Denver, Zia made the service mobile, allowing iphones, ipads, and ipod devices to access the Denver’s 311 service easily from anywhere. Zia integrated the city’s Alfresco content management system with their CRM technology to manage the information submitted and automatically create and assign case tickets. The improvements made by Zia on Denver’s 311 service have significantly decreased the number of non-emergency calls to the Denver Police Department, saving money & time while increasing the availability of officers for emergency situations. You can learn more about Zia’s “Denver 311” project here.
The second award was an “Honorable Mention” in the Web and E-Government category for the “Contracting Automation Project” that Zia delivered to the City & County of Denver. What was previously a long and resource intensive processes for storing, requesting, writing and approving contracts, is now an automated workflow. City workers can now find contracts quickly and easily within their Alfresco content management system, and the approval process for contracts is entirely automated with notifications, reminders, and approval workflow. By combining Zia’s Fresh Workflow Product offering with the Alfresco repository, Zia was able to cost-effectively create a unique solution that integrates with the legacy software at the city. You can learn more about Zia’s Fresh Workflow offering here.
“Zia Consulting is a true partner! They have helped us consolidate technologies, automate key business processes, and use technology to better engage with our citizens. They have been able to deliver quick, cost effective results that provide real value to the City of Denver. We have been able to leverage Zia’s expertise in automating document-centric business processes while allowing us to easily roll out new applications and maintain them. This has been a winning combination for the city!”
Chuck Fredrick, CIO, City of Denver
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