To support the City of Denver’s initiative to improve citizen engagement, Zia and the city’s Technology Services Group made the Denver 311 service available online and through iPhone, iPad, and iPod devices. This service allows citizens to easily report non-emergency items such potholes, dogs barking or graffiti. Reusing the Web services already created, Zia integrated Alfresco with the city’s call enter and CRM technology and created a metadata form that can be filled out online or through an iPhone/iPad application. Once submitted, a ticket is created in the CRM system and a city worker is assigned to investigate.
How It Works
Don’t let that annoying pothole, graffiti or other public problem put you in a quandary. Help is at your fingertips with Denver’s 311 iPhone app. This mobile app can be used on the iPhone, iTouch and iPad to request City assistance from Denver’s 311 Help Center and track the outcome of your request. It offers the convenience of GPS recognition to help identify the location of your complaint, upload photos of the problem, and select from a wide range of issues such as:
- Animal and park violations
- Fallen trees
- Dirty or unkept property
- Street, alley and sidewalk issues
- Trash, recycling and composting services
- Public health or environmental concerns
This app makes it even more convenient to access city services, request help, and improve government response and accountability.