Accelerating the Claims Process
Reduce Costs and Enhance Customer Satisfaction
Across the insurance industry, organizations are making process efficiency a priority in order to deliver measurable business results, including enhanced profitability and improved customer satisfaction. This comes after years of investing in the replacement of legacy systems with more modern core technologies—without seeing a significant impact on business results. Now companies are looking to enhance or optimize their processes, rather than seeking another replacement.
For many companies, whether they provide property and casualty insurance, specialty, reinsurance, or other types, some of the greatest efficiencies can be realized with a focus on the claims process. When considering the numbers involved, it’s easy to see why. According to an Accenture report, a mere 2 percent improvement in loss costs would result in a $11 billion annual increase in bottom line results just in the US P&C market. From a customer satisfaction perspective, the Net Promoter Score—a metric of customer loyalty—is almost 30 percent higher in the US for those satisfied with their claims experience.
For those in the insurance industry looking to optimize their claims processes, our white paper will guide you through a solution accelerator model that can be applied to your business. See how our work with best-in-class technology platforms, integrated with core claims systems you already have in place and existing business processes, can rapidly deliver cost savings and enhanced customer satisfaction. Case studies throughout the paper will show examples of how these claims automation solutions work to bring efficiency to organizations across the industry.
Download our new white paper now to discover how to automate your claims process.