COVID-19 and the
Mortgage Industry:
Transforming
Processes with
Automation
The Impact of COVID-19 on the Mortgage Industry
When the pandemic hit, it impacted every individual, family, business, industry, government system, and county across the globe. Certainly, the mortgage industry was no exception. In fact, in some ways their experiences were unique. One of the first issues to hit the industry was that everyone experienced their own hardship, fear, worry, and uncertainty. This took a toll on what is referred to as an employee’s human capital, or the personal attributes considered to be useful to the organization.
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