by Eric Howse | Sep 20, 2019 | Alfresco, Governance
Some content management analysts will tell you that “ECM is dead.” While that sounds dramatic, it only means that the promise of having one ECM system to rule them all doesn’t deliver. Recently, Zia Consulting proved the concept of “Manage In-Place” records...
by Eric Howse | Aug 12, 2019 | Insurance
Can your claims system keep up with your customers’ expectations? Yesterday’s insurance companies have targets to meet their service-level agreements in order to avoid fines from the insurance commissioner. Today’s top insurance companies realize that simply avoiding...
by Eric Howse | Aug 5, 2019 | Insurance
A few years ago, one of our customers came to us with a problem—a growth goal that they were looking to hit but just couldn’t get there. They were knocking it out of the park year after year with record sales, but they couldn’t get their current customers to renew. ...
by Eric Howse | Jul 25, 2019 | Insurance
Automation that saves time and money Prospective customers and Insurance brokers alike see price as less of a differentiator than ever before. In many of their eyes, comparing policies is a waste of time as the majority of those policies have the same basic...
by Eric Howse | Jul 15, 2019 | Insurance
Improve One-Call Resolution Rates In today’s world of instant gratification, consumers and policyholders are becoming more savvy than ever and their customer service expectations have skyrocketed. Price has become less and less of a differentiator in favor of prompt...
