by Eric Howse | May 6, 2020 | ASG, Community, Events
In today’s world of instant gratification, consumers and policyholders are becoming more savvy than ever and their customer service expectations have skyrocketed. Price has become less and less of a differentiator in favor of prompt and easy customer experiences....
by Eric Howse | Apr 20, 2020 | Common Questions, Digital Transformation
We’ve all heard the adage, you need to be able to crawl before you can walk and before you can run, and eventually cartwheel. The same can apply to Content Management for the Enterprise. At Zia, we help a variety of customers who are all at different levels...
by Eric Howse | Feb 28, 2020 | Ephesoft, Vidado
Handwriting recognition is no longer a roadblock in digital transformation. With Ephesoft and Vidado, we have the technology to meet modern expectations from analog inputs like handwriting. Digital transformation means something different to every one of our...
by Eric Howse | Sep 20, 2019 | Alfresco, Governance
Some content management analysts will tell you that “ECM is dead.” While that sounds dramatic, it only means that the promise of having one ECM system to rule them all doesn’t deliver. Recently, Zia Consulting proved the concept of “Manage In-Place” records...
by Eric Howse | Aug 12, 2019 | Insurance
Can your claims system keep up with your customers’ expectations? Yesterday’s insurance companies have targets to meet their service-level agreements in order to avoid fines from the insurance commissioner. Today’s top insurance companies realize that simply avoiding...
